Shipping policy

Shipping Policy

Last updated: 13 August 2026

At Aphinkan, we are committed to providing a reliable and straightforward delivery experience. This Shipping Policy explains our shipping options, estimated delivery timeframes, order processing and other important delivery information for purchases made through Aphinkan.store.

1. Shipping Options

We currently offer the following shipping options:

Free Standard Shipping

Cost: Free
Estimated delivery: 5–12 business days

Standard Shipping is available at no additional cost on eligible orders.

Express Shipping

Cost: Calculated and displayed at checkout
Estimated delivery: 5–8 business days

Express Shipping is a paid delivery option. The applicable shipping charge will be clearly displayed at checkout before you complete your purchase.

2. Business Days

For the purposes of this policy, business days generally mean Monday to Friday, excluding Australian public holidays and other days on which relevant delivery services are not operating.

Delivery estimates are expressed in business days rather than calendar days.

3. Order Processing

After your order has been successfully placed and payment has been confirmed, it will enter our processing and fulfilment system.

Orders may require processing time before they are dispatched.

Processing may include:

payment verification;
order confirmation;
product preparation;
quality checks;
packaging; and
handover to the relevant delivery carrier.

You will receive an email notification when your order has been dispatched where tracking is available.

4. Estimated Delivery Timeframes

Our estimated delivery timeframes are:

Standard Shipping: 5–12 business days
Express Shipping: 5–8 business days

Delivery estimates may vary depending on your location, carrier operations, public holidays, severe weather, periods of unusually high demand and other circumstances outside our reasonable control.

Unless expressly stated otherwise, estimated delivery timeframes are estimates and are not guaranteed delivery dates.

Nothing in this policy limits any rights you may have under the Australian Consumer Law where goods are not supplied within an agreed or reasonable timeframe.

5. Order Tracking

Where tracking is available for your shipment, tracking details will be sent to the email address provided when placing your order.

Please allow some time after receiving your dispatch notification for tracking information to become active within the carrier's system.

Tracking updates are provided by the relevant delivery carrier and may not always update in real time.

6. Delivery Locations

We deliver to eligible addresses throughout Australia where delivery services are available.

Delivery availability may depend on your postcode and the services available from our delivery partners.

Some rural, regional or remote locations may experience longer delivery times.

Any available shipping methods and applicable charges will be displayed during checkout.

7. Shipping Address

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please carefully check your:

full name;
street address;
suburb;
State or Territory;
postcode;
email address; and
contact details.

If you notice an error after placing your order, please contact support@Aphinkan.store as soon as possible.

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

8. Incorrect or Incomplete Addresses

If a parcel cannot be delivered because the shipping information provided at checkout was incorrect or incomplete, the parcel may be returned to sender or otherwise handled by the carrier.

Where permitted by law, additional shipping costs associated with redelivery due solely to incorrect information supplied by the customer may be the customer's responsibility.

This does not affect your rights where the delivery problem was caused by Aphinkan or our delivery arrangements.

9. Delivery Delays

Although we aim to have all orders delivered within the estimated timeframe, occasional delays may occur.

Possible causes include:

severe weather;
natural disasters;
carrier disruptions;
public holidays;
unusually high order volumes;
transportation disruptions;
regional or remote delivery conditions; or
other circumstances outside our reasonable control.

If your order appears to be significantly delayed, please contact us so that we can assist you.

10. Lost Parcels

If your tracking information indicates an unusual delay or you believe your parcel may have been lost in transit, please contact:

support@Aphinkan.store

Please provide your order number and relevant delivery information.

We will review the available tracking information and, where appropriate, contact or work with the carrier to investigate the shipment.

Where Aphinkan is legally responsible for goods that are not delivered, we will provide the remedy required by applicable Australian law.

11. Parcels Marked as Delivered

If tracking shows that your parcel has been delivered but you cannot locate it, we recommend first:

checking around the delivery location;
checking any safe place where the carrier may have left the parcel;
asking other members of your household;
checking with neighbours or building management where appropriate; and
reviewing the carrier's tracking information.

If you are still unable to locate the parcel, please contact support@Aphinkan.store so we can review the situation.

12. Multiple Parcels

In some circumstances, an order containing multiple items may be shipped in more than one parcel.

As a result, products from the same order may arrive separately.

Where available, separate tracking information may be provided for each shipment.

Receiving one parcel does not necessarily mean that all items in your order have been delivered.

13. Failed Delivery Attempts

If a carrier is unable to complete delivery, they may:

attempt delivery again;
leave the parcel in a safe location where appropriate;
redirect the parcel to a collection point; or
return the parcel to sender.

Please follow the instructions provided through your tracking information or by the relevant carrier.

14. Unclaimed or Returned Parcels

If an order is returned because it was not collected, was refused or could not be delivered due to information supplied by the customer, please contact us to discuss available options.

Where permitted by law, additional delivery costs may apply if you request redelivery.

This does not affect your rights where the failed delivery resulted from an error for which Aphinkan is responsible.

15. Express Shipping

Selecting Express Shipping provides the shorter estimated delivery timeframe of 5–8 business days.

Express Shipping does not guarantee delivery on a particular date unless a specific guaranteed service is expressly offered and identified as such at checkout.

The Express Shipping fee will be displayed before payment.

16. Free Standard Shipping

Our Free Standard Shipping option has an estimated delivery timeframe of 5–12 business days.

No shipping charge applies where Free Standard Shipping is selected and available for the order.

17. Public Holidays and Peak Periods

Orders placed around public holidays, promotional events and periods of high demand may experience additional processing or carrier delays.

Business-day calculations exclude applicable public holidays.

We recommend allowing additional time when ordering during peak periods.

18. Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts or modifies any right, consumer guarantee or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Where goods are not supplied within an agreed timeframe, or where no timeframe was agreed within a reasonable time, you may have rights and remedies under applicable Australian law depending on the circumstances.

Our shipping estimates and internal policies do not override those statutory rights.